Refund policy summary
Effective September 27, 2026
We don't issue refunds; the seller and BuyGoods do. What follows summarizes the seller's own refund policy, which is the version that applies and which the seller may update.
The window
The seller advertises a 60-day satisfaction promise. Its refund page measures the 60 days from delivery; its shipping page and FAQ measure from the purchase date. Ask seller support if you're close to the limit.
Steps the seller requires
- Write to support@thermoignite.com with the subject “Refund Request – Order #____”. Support checks eligibility and sends a form.
- Complete the form to get an RMA (Return Merchandise Authorization) code. Packages without a valid RMA are refused.
- Within 7 calendar days of receiving the RMA, return all bottles, empty or full, plus any extras, with the packing slip. Write the RMA on the outside, use tracked shipping and send the tracking number to support.
Returns address published by the seller: Thermo Ignite (C/O Fulfillment), 19655 E 35th Drive, Suite 100, Aurora, CO 80011, USA.
Money back: what's included and deducted
- You get back the price paid for the product; shipping and handling are non-refundable.
- A return-processing fee of up to 20% of the order value may be subtracted.
- Return postage is your cost unless the seller sent the wrong or a damaged item.
- Refunds go only to the original payment method. Incomplete returns may be refunded partially.
- One refund per product per household every 12 months; bulk and reseller orders don't qualify. The seller may ask for photos or proof of purchase.
- Instead of a return, the seller sometimes offers a partial refund; accepting it closes the order.
Timing
The seller inspects returns in about 3–5 business days after arrival. Banks then typically take 5–7 business days (credit) or 5–10 (debit) to show the refund.
Questions
Orders: support@thermoignite.com. This site: [SEU EMAIL].